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FAQs

Q. Where is Iron & Velvet made?

Iron and Velvet are proud to be an entirely United Kingdom based company. The complete process from product development to sachet manufacture and finally packaging and posting takes place from our factory and office space in the West Midlands, UK


Q. Will my products be ethically made?

Yes! Since the end of 2017 we have been developing our products using plant derived, sustainably sourced active ingredients as well as pure essential oils for our fragrances wherever possible meaning up to 70% of our products are fully natural ingredients. And don’t think we’re only concerned about plastic pollution at the expense of other environmental factors. Our paper and cardboard packaging comes from FSC (Forest Stewardship Council) certified sources and our palm oil derived soap ingredient from an RSPO (Roundtable on Sustainable Palm Oil) certified supplier. Our sachets are delivered through your letterbox by the Royal Mail ensuring no extra emissions on the roads. All our products are manufactured in the UK by a local workforce


Q. Are your products tested on animals?

Absolutely not! We have never, and will never test on animals and the same goes for the suppliers that we have chosen to work with


Q. How do the plastic free sachets work?

The sachets are made from Poly Vinyl Alcohol (PVA) which has been approved for use in pharmaceuticals, so you can be sure it’s a safe alternative to plastics. Simply clean a bottle or jar big enough for your cleaning solution, pop in a sachet, follow the enclosed instructions and top up with warm water, replace and tightly seal the lid, shake a little and within a couple of minutes you’ll see the sachet dissolve and the liquid inside mix with the water to make your cleaner!


Q. How long will it take for the sachets to dissolve?

Using warm water the sachets will take around 2-4 minutes to fully dissolve with a bit of shaking. Using hot water they’ll dissolve more quickly but you may find the cleaner is a little hazy, don’t worry, it will still work the same. Using cold water will take longer but again, it will work them same in the end


Q. What containers can I use to hold my diluted cleaning solution?

Whatever you like! You can reuse a trigger spray bottle or perhaps use a glass or metal container to hold your diluted cleaning solution. Just remember to ensure that your container holds 500ml of water (or 250ml for oven and floor cleaners) to ensure the correct dilution. Make sure to attach the included labels onto your container so you don’t muddle up what’s what


Q. How long does the cleaner last?

That depends how much you use. You may find you like the fragrances so much you use more than necessary, or you could find that the products are so effective you hardly use any at all! We recommend storing the sachets in a dry, cool, secure location, away from children and pets within 5-35°C for the longest shelf life, the same goes for diluted solutions


Q. I'd like to receive Iron and Velvet sachets regularly. How does your subscription service work?

It’s simple; you choose what you want in your first delivery, decide if you need a box delivered every 1, 2 or 3 months and create your subscription. You can change which products you want from 1 month to the next within your account settings or just leave it to repeat the first order. You can’t checkout as a guest, so you will need to create an account and we can only accept payment through PayPal for the subscriptions at the moment. You can of course cancel any subscription at any time through your account settings


Q. I don't want a subscription. Can I still get a discount if I order multiple sachets in a single purchase?

Yes! Individual sachets cost £4, but you can buy 3 for £7 or 5 for just £10 (and free delivery!) in any combination of products as a single purchase, no subscription needed


Q. Are my card details safe?

Absolutely, we process all transactions using a new system from Barclaycard through secure servers so your card details will stay confidential, even we don’t have access to your details. We also accept PayPal payments if you’d rather


Q. I've placed an order but wish to change it, is that possible?

Our aim is to dispatch your order as quickly as we can, usually the next working day, so it may or may not be possible for you to change an order after placing it. Try emailing info@ironandvelvet.co.uk to see if one of our customer service team are able to help


Q. How much will delivery cost?

For single sachets and boxes of 3 sachets we charge a £1 potage and packaging fee, but to get the best value we recommend the Mix & Match any 5 sachets for just £10 with free delivery. We aim to dispatch orders the next working day on a 2nd class Royal Mail service so you should receive your order within 3-4 working days


Q. Can I cancel my order for a refund?

Certainly, if you find you’ve ordered by accident or no longer need the product please inform us within 14 days of placing the order by email on info@ironandvelvet.co.uk and we’ll arrange for a return. Please note that if the product is used we will not be able to approve a refund


Q. My order arrived damaged, what do I do?

Firstly, we’re sorry you’ve had a problem with your delivery. Please send us a photo of the issue to info@ironandvelvet.co.uk and we’ll advise what to do and arrange a replacement


Q. Where can I find MSDS’s for the Iron & Velvet range?

Full Material Safety Data Sheets (MSDSs) are available upon request within working hours from msds@ironandvelvet.co.uk