Become a supplier

Yes. Our products use all sustainably sourced active ingredients, as well as pure essential oils for our fragrances wherever possible, meaning that once diluted over 99% of the product is natural ingredients. Read our blog post here to learn more.

The ingredients in our plastic free cleaning sachets are based around naturally derived plant extracts and materials including pure essential oils for the fragrances. We also use C12-15 Alcohol Ethoxylate and Isopropyl Alcohol at less than 0.4% and Monoethanolamine at less than 0.01% in the end cleaning solution for stabilising the essential oils and ensuring a safe pH. Our antibacterial agent is Quaternary ammonium compounds, benzyl-C12-14 (even-numbered)-alkyldimethyl, chlorides which is only found in our antibacterial products. If you have any questions about these materials please contact us on info@ironandvelvet.co.uk.

The sachets are made from a PVOH film which has been approved for use in pharmaceuticals, so you can be sure it’s a safe alternative to plastics. Once diluted it biodegrades and leaves no microplastics.

Nope. We send our products in small cardboard boxes sealed with paper packaging tape. Our paper and cardboard packaging is made from 100% recycled materials and can be recycled with your other paper and card.

Once diluted, our products are non toxic and not harmful to the environment or aquatic life. However we’d always recommend checking with your vet in the case of specific household pets as we use essential oils which can sometimes be harmful to some animals.

Once diluted according to the instructions our sachets are non-toxic, non-hazardous and not harmful to the environment or aquatic life.

The hazard warnings apply to the small sachets, not the finished cleaning product you use. Our sachets are highly concentrated, this high concentration means we have to display hazard warnings. However once diluted these no longer apply. Please rest assured that once made up, your cleaning products are non-toxic, not hazardous and not harmful to the environment or aquatic life. This is why you won’t see any hazard warnings on the labels for your bottles of finished product.

Using warm water the sachets will take around 2-4 minutes to fully dissolve whilst shaking to help it dilute. Using hot water means they’ll dissolve more quickly. You may find the cleaner is a little hazy, but don’t worry it will still work the same. Diluting our sachets in cold water will take longer but it will dissolve the same in the end.

Whatever you like! You can reuse a fully cleaned plastic trigger spray bottle or perhaps a glass or metal reusable bottle to hold your cleaning solution. Make sure to attach the included labels onto your bottle so you don’t muddle up which product is which.

We never used to sell bottles. Our ethos is to encourage reuse wherever possible and keep bottles out of landfill. We encourage you to use a fully cleaned old spray bottle. Lots of our customers also use glass or metal spray bottles which are readily available online and in local zero waste or plastic free shops. However we did recently save some bottles from going to landfill which you can purchase here for a limited time.

All our cleaners are pH neutral or slightly alkaline depending on your water used to dilute. They don’t contain any harsh acids or chemicals so they are suitable to use on a wide variety of surfaces. We’d always recommend testing on a small inconspicuous area first and checking with your manufacturer if you have concerns.

Sachets should be stored somewhere dry and cool. Like all cleaning products, they should be stored in a high, locked cupboard away from children and pets. They sachets and the diluted solutions have a shelf life or 1 year.

Our products contain only RSPO certified palm oil. The WWF explains:

Can I Trust RSPO Certified Products?
RSPO represents the largest, independent, third-party standard for the more sustainable production of palm oil. Certified palm oil protects the environment and the local communities who depend on it for their livelihoods, so that palm oil can continue to play a key role in food security. Along with other organisations, we play an active role in influencing and shaping the RSPO standard to make sure it puts in place more safeguards for people and the planet. In November 2018 the RSPO standard was strengthened and it now represents an essential tool that can help companies achieve their commitments to palm oil that is free of deforestation, expansion on peat, exploitation and the use of fire.

https://www.wwf.org.uk/updates/8-things-know-about-palm-oil

At the same time, we’re always on the look out for alternative ingredients which would be suitable for use in our sachets.

Full Material Safety Data Sheets (MSDSs) are available upon request within working hours from msds@ironandvelvet.co.uk.

Subscriptions are managed through your account with us. From your account page, you can cancel the subscription, change the date of your next delivery or alter products.

Sign up to our subscription by adding products to your cart and selecting subscription at the checkout. All subscriptions get 15% off all products. We know life is busy and we want our subscription to be an asset to your life, so shopping for cleaning products isn’t another chore on your to-do list. Because of this, our subscription is incredibly flexible. You can choose how often you’d like a delivery and have any number of products on your subscription. When you have a subscription set up you can swap out products at any time, have them delivered whenever suits you and cancel at any time.

You can update your shipping address via the account page. Log into your account, click on the section that says ‘account details’ and here you can update your home address.

Absolutely, we process our transactions using Stripe through secure servers so your card details will stay confidential. We do not have access to your details.

Our aim is to dispatch your order as quickly as we can, usually the next working day, so it may or may not be possible for you to change an order after placing. Try emailing info@ironandvelvet.co.uk and our customer service will be happy to help. This manned 8am-4pm, Monday to Friday.

We offer free shipping when you spend £10. If you spend less our postage and packaging is charged at a flat rate of £2.50. We aim to dispatch orders the next working day and send all orders 2nd class Royal Mail, so you should receive your order within 3-4 working days.

Certainly, if you find you’ve ordered by accident or no longer need the product please inform us within 14 days of placing the order by email on info@ironandvelvet.co.uk and we’ll arrange for a return. Please note that if the product is used we will not be able to approve a refund.

Firstly, we’re sorry you’ve had a problem with your delivery. Please send us a photo of the issue to info@ironandvelvet.co.uk and we’ll advise what to do and arrange a replacement.

Please expect your order to arrive within 2-5 days. We send all our orders second class via Royal Mail. We aim to dispatch your orders as soon as possible, more often than not your orders are shipped the next working day.

No I am afraid not. We send all our orders second class Royal Mail, with most orders being counted as a large letter. Please expect your order to arrive within 2-5 working days, if it doesn’t turn up we will of course send out a replacement order for you.